Privacy Policy

Introduction

OpsHero, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation platform and services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Company name and role
• Account credentials and authentication data
• Payment and billing information
• Communications with our support team
• Mobile phone number (when you opt in to receive SMS communications)

Usage Data

We automatically collect information about how you use our services:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and interactions with our platform
• Performance and diagnostic data

SMS & Mobile Messaging

When you contact OpsHero via SMS or request text message follow-ups during a phone call, we collect your mobile phone number and the content of your text messages to provide customer support and service communications.

We will not share, sell, rent, or otherwise disclose your mobile phone number or any personal information collected through our SMS messaging program to third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in data and consent information will not be shared with any third parties.

Your phone number is used solely to send you the SMS messages you have requested, including support responses, session links, and service updates.

You may opt out of SMS messages at any time by replying STOP to any message. You may also text HELP for assistance.

Message frequency varies based on your requests, typically 1–5 messages per support interaction.

Message and data rates may apply. Check with your carrier for details.

For complete SMS program disclosures, visit https://opshero.ai/sms.

How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• AES-256 encryption at rest
• TLS 1.3 encryption in transit
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• Role-based access controls
• Multi-factor authentication

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at privacy@opshero.ai.

Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us: